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CRM / Digitalization / Europe
UNICEF Collaboration: Implementing Primero IMS for Budapest Municipality
UNICEF / Budapest Municipality
About the project
Budapest’s humanitarian response to the Ukrainian refugee influx has accelerated an ambitious digital transformation across its highly decentralized municipal system. In partnership with UNICEF, the Municipality of Budapest implemented Primero Information Management System (Primero IMS) to centralize case management, strengthen data security, and streamline service delivery for refugees and other vulnerable groups.
What we delivered
- A lack of a unified platform led to data fragmentation and inefficiencies.
- Fraud risks surfaced, such as duplicate applications.
- The municipal landscape 23 autonomous districts with varied IT maturity and processes made city-wide coordination difficult.
- Heavy reliance on paper and spreadsheets hindered reporting and oversight.
- The Mayor’s Office, with UNICEF support, set out to implement a centralized Information Management System (IMS) to consolidate data, improve collaboration, and enhance reporting while addressing critical government concerns around:
- Technical integration and compatibility
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